Order processing typically takes 1 to 2 business days, unless the items you ordered are out of stock or are pre-sale products. Once your items are dispatched, you will receive a shipping confirmation email with tracking details. Please note that shipping times can vary depending on the destination country.

 

If there has been no delivery change for approximately 5 days, please do not hesitate to contact our support team at support@lilysilk.zendesk.com. We are here to help you resolve any issues with your order.

We understand that not every purchase works out, which is why we offer a 14-day return policy to guarantee 100% satisfaction. We've made the return process super easy.

 

1. We gladly accept returns that are postmarked within 14 days of receiving your order.

Unfortunately, if 14 days have passed, we cannot offer a refund or exchange.

 

2. The following items cannot be returned, refunded, or exchanged: ①Items on clearance,②Silk Underwear.

 

3. Items must be returned unworn, unwashed, and undamaged, with all original tags attached—including the disposable non-returnable tag. We cannot accept items that are worn, damaged, washed, or altered, or if the disposable non-returnable tag has been removed, broken, or damaged in any way.

 

4. We do not accept returned items that were sent back by you directly without checking with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return.

 

5. Please be sure to submit your return tracking number promptly after returning your item. Delays in submission may affect the processing of your returns and exchanges.

The first thing to do is send us an email or give us a call (email is preferred) stating you need to change your shipping address.

Here is the email address:

 

here is the phone service:

TEL: 909-861-1680

from 9:00 am to 5:00 pm PST (Monday to Friday，English only)

 

Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Please kindly note we are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

We appreciate your understanding.

At LILYSILK, we focus on the design and direct sales of home and clothing products made of natural high-end materials such as silk.

We are proud of what we do and prouder of what we are going to do:

What We Care About: People & Planet

Be The Best (Not all silk is created equal.)

Companion (Extreme products and services)

Any improvements you can think of, we have a plan for.

15 years Since we Launched

200000+ repeated customers

200+ countries & regions delivered

14+ Language support

January 2010-[Founding]

At LILYSILK, we want to inspire people to live a better life and more sustainable lifestyle. Our care for one another and the planet is what drives us. LILYSILK, live spectacularly!

2011~2025-[Development]

We have been improving in these aspects: colors, sizes, and materials. product lines, quality, and service.

Influence & Publicity

You can find us in famous beauty magazines such as Essence, New You, Hollywood Reporter, and Elle. A majority of their editors are obsessed about our silk products because they do help in reducing facial wrinkles and hair splits!

LILYSILK is on TV now. The commercial is broadcast on Fox 13 News in New York. You will see our high-quality ads on the Wendy Williams Show! Plus, you can see us at NTV日本電視台日本テレビ regarding our silk sleep cap review.

Social Responsibility

We have schedules to donate to the less fortunate children in China’s rural area, such as the program “Free Lunch for Children” and “China Song Ching Ling Foundation- “Loving Dictionary" Donation Project”.

At the end of the day, for our cherished customers, our goal is clear: BETTER SILK, BETTER LIFE

Silk is a delicate fabric that is used to make different types of clothing. The material is made up of fiber collected from the cocoons of larvae of silkworms. Thousands of fiber length is required to make the fabric. It is the reason why clothes made up of silk are more expensive than ones made of other materials like cotton, nylon, etc. Though the fabric is silky smooth, it also develops wrinkles when not stored properly. Getting them out can be quite challenging because of the delicate nature of the material.

 

So, let's see how wrinkles in silk clothes can be smoothened easily without damaging the fabric.

Have you still been bothered by how to wash any silk at home?

Handwashing is always the best and safest method for washing particularly delicate items like silk. (some may prefer DRY CLEAN).

Step-by-Step Instructions:

1. Fill a basin with <= lukewarm water 30℃/86°F.

2. Add a few drops of special detergent for the silk delicates.

3. Let the garment soak for three minutes.

4. Agitate the delicates around in the water.

5. Rinse the silk item <= lukewarm water (30℃/86°F).

6. Use a towel to soak up water after the wash.

7. Hang the garment to dry.